Business Strategy & Experience Design

We Help Organizations Innovate, Transform, and Grow

We are a business strategy, digital transformation, and experience design firm. We develop strategies that catalyze change, inspire our clients, and unlock growth.

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Caroline and Ray Stacey, leadership team at Caroline Stacey & Co., dedicated to business strategy and transformation.

We Think Differently

We’re a boutique management consulting firm that galvanizes change, co-creating business, experience, and digital transformation strategies that inspire our clients and unlock growth.

We work with both large organizations and mid-sized businesses to help them define their unique purpose and understand their customers more deeply. Whether you are a large organization looking for an injection of fresh, customer-centric thinking on your next transformation project or a medium-sized business or technology start-up looking to take your business to the next level, we can help.

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What Makes us Different

We’re not your typical consulting firm. Our engagements meet you where you are, focusing on delivering real, measurable impact based on a deep understanding of people, with a fast-moving, results-driven approach to transformation.

We're Results-driven

We gravitate towards helping you solve your toughest business challenges and driving results.

We're Human First

We understand your customer and employee needs deeply to shape innovative solutions.

We're Biased to Action

We move quickly to gather learnings, align stakeholders around a vision, and demonstrate results.

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A different kind of boutique consulting firm

Caroline and Ray Stacey, engaging in a leadership discussion on business transformation with client.

Collaborative

You need a thought partner with proven expertise to collaborate with. You want “big co” consulting experience but applied in a nimbler way. We’re a boutique consulting firm created specifically to meet you where you are and deliver results.

See What our Customers Are Saying

Hands typing on a laptop, strategizing business transformation and digital innovation at Caroline Stacey & Co.

Innovative

You want to challenge assumptions and drive innovation. You understand the importance of breaking down silos and thinking differently. That’s where we thrive. We act as catalysts for change, empowering you and co-creating innovative strategies.

See How We Work

Two professionals reviewing a business strategy document, discussing experience design and transformation at Caroline Stacey & Co.

Results-driven

You want to move the needle and drive change, but change is hard. We begin with the end in mind and act as your thought partner and guide. With our laser focus on driving results, you’ll have a clear roadmap for delivering impact.

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What Our Clients Are Saying

"Caroline is a highly effective commercial business leader who is able to apply her knowledge and experience to make a material impact on business results. Caroline’s skill set enables her to operate at a strategic level then lead teams to translate the strategy into tangible actions and results. Caroline is a strong people leader with excellent communication skills and the ability to influence people at all levels within an organization."

Helen D.

Software Company Executive

“Caroline was an innovative and collaborative leader who does a great job bringing the right internal stakeholders together to achieve a goal. [She] is a strategic thinker who can help move from strategy to execution to achieve amazing results.”

Chris D.

VP, Digital Experience

“Caroline is a strategic problem-solver and respected partner and collaborator. She brings people together around a shared purpose and leads teams to the delivery of great results. Caroline is a skilled problem-solver and change-maker and a delight to work with.”

Tracy L.

Director, Patient Experience, Large Healthcare System

“I enlisted Caroline Stacey and Co. to help with a business and succession plan. Caroline listened well to the needs I expressed, laid out a fine process, ably enlisted participation from key staff members, and helped us move a long way from ‘Founder-Leader’ to a ‘Management Team’ approach. I found it easy to speak frankly with Caroline. From beginning to end she was an objective consultant with empathy for the challenges we faced and a willingness to push us to develop solutions. We have now explicitly stated the Mission, the Vision, and the Values of the company. This allows me to let go the reins more easily since I have greater confidence that those succeeding me will respect the firm’s roots as they carry it forward to the next level.”

Scott B.

Founder and CEO, Financial Services Firm

“Thank you so much for your help with [our] project to [… help] patients connect with their families. Your energy and passion were the reason why I wanted to [implement this new patient experience] so soon!”

Healthcare System Leader

"This is just one of the many examples of the awesome work Caroline Stacey and Co. has done for our [project] rollout. Everyone was sharing excitement for the go live next month. The CS&Co team had such a natural way of encouraging all team members to contribute and stay engaged on this project. Plus, they completed all their major deliverables early, setting us up for success with the launch!"

Malia I.

Digital Innovation Product Owner